Citizen Relationship Management

The software of choice for local governments to engage with and improve service to their residents

An intelligent blend of CRM, Citizen Request Management and Citizen Engagement, AccessE11 creates an effective digital connection between municipal staff and the residents they serve.

Use Every Interaction As An Opportunity to Build A Better Community

Watch this short explainer video to learn how AccessE11 can help your municipality

Connecting Residents With Local Government

AccessE11 manages the interactions between residents and their municipality. With over a decade of experience working directly with municipalities, AccessE11 provides powerful service request management software and Citizen Relationship Management tools to automatically translate citizen requests into quantifiable actions.


Offering a suite of publicly accessible web portals and a rich workflow
engine, AccessE11 is the tool of choice to streamline the communication
between your staff and the community they serve.


The #1 rated citizen issue management software

AccessE11 is dedicated to partnering with our extensive list of small to medium sized municipal customers, sharing years of expertise and best practices to deliver outstanding service request management and enhanced citizen engagement.


Our customers are drastically improving their processes, increasing the productivity of field staff, and delivering unparalleled quality of service to their residents.

Check out the reviews on G2 and Capterra

A Powerful and Intuitive Cloud-based Application

Hover over each icon to see the AccessE11 difference


Easy to use and quick to implement

AccessE11 was designed with simplicity in mind.   We recognize that often the biggest barrier to using new technology is getting IT, staff and residents to embrace the system. As a cloud based solution there is nothing to install or manage.   The user experience was always at the forefront of the design process and we maintain a dedication to making the product easy to use by staff and residents alike.   The AccessE11 on-boarding process ensures speeds up adoption for staff and residents alike.

Simple User Interfaces

Dashboards and public portals provide at-a-glance views of trends and one click reporting.

Cloud Solution

As a cloud solution, AccessE11 is available to staff and residents through any modern browser.

Proven Onboarding Process

Pre-configured with best practices, easily customized, and complete with full training and knowledge-base, AccessE11 will get you up and running fast.


Better Visibility For More Informed Decisions

AccessE11 lets you see in real time all issues and tasks by personnel, priority, due date, and/or status.
The built-in Smart Reports let you create summary or detailed reports with a single click. Enjoy access to the information you need for meetings within Departments, with Council, or anytime you need to make informed decisions.

Empowering your team to improve service

AccessE11 improves efficiency by providing a centralized solution for all issues, so your teams and departments can access and update information from one, single source.
And because AccessE11 is web-based, staff can access the system from anywhere, on any device. There’s even a mobile app for field workers.


Book a free, no obligation demo today

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