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Citizen Relationship Management
The software of choice for local governments to engage with and improve service to their residents
An intelligent blend of CRM, Citizen Request Management and Citizen Engagement, AccessE11 creates an effective digital connection between municipal staff and the residents they serve.
Use Every Interaction As An Opportunity to Build A Better Community
Watch this short explainer video to learn how AccessE11 can help your municipality
Connecting Residents With Local Government
AccessE11 manages the interactions between residents and their municipality. With over a decade of experience working directly with municipalities, AccessE11 provides powerful service request management software and Citizen Relationship Management tools to automatically translate citizen requests into quantifiable actions.
Offering a suite of publicly accessible web portals and a rich workflow
engine, AccessE11 is the tool of choice to streamline the communication
between your staff and the community they serve.
The #1 rated citizen issue management software
AccessE11 is dedicated to partnering with our extensive list of small to medium sized municipal customers, sharing years of expertise and best practices to deliver outstanding service request management and enhanced citizen engagement.
Our customers are drastically improving their processes, increasing the productivity of field staff, and delivering unparalleled quality of service to their residents.
A Powerful and Intuitive Cloud-based Application
Hover over each icon to see the AccessE11 difference
We're delighted with the functionality that the system has and how much it has improved our ability to track and monitor customer service responses, as well as develop internal workflows. I genuinely don't know what the Municipality would have done if we had not implemented AccessE11 before the COVID emergency
The Town of Arnprior has been using the Access E11 System for a brief period, and are very happy with the system and company overall. The staff are friendly and responsive. From the initial set-up, to the rollout, and now implementation of the AccessE11 platform, the process was seamless.
I would highly recommend using this software. Everyone needs this program in customer service. From input, dispatch, tracking to reporting--it is a complete package to address customer service needs.
AccessE11 is really beautiful and easy to review really quickly. The reports are easy for directors to use, and the intake is easy for our front line staff to fill out!
AccessE11 is a great, fully customizable customer service solution. We have been using the software for almost a year and the support has been fantastic. On the rare occasion when we have run into issues, a quick email to the support team and everything is resolved within a few hours.
The team at Access E11 stood out amongst the crowd by going above and beyond to make the transition and implementation painless and efficient.
If you're looking for a tool to track work requests, easily manage, easy to setup, capture service data, and that has the right innovations to make sure your organizations looks good and is responsive, I would not hesitate to jump with AccessE11. Has really worked well for us.
The fact that I was able to customize this program myself and make it relevant to our agency's work is a testament to how easy it is to use. The fact that our solid waste, sanitation and park and recreation crews were able to use it with ease after training proves to me that AccessE11's program is intuitive, their training is meaningful and for those times I had questions, their support staff was responsive.
Easy to use and quick to implement
AccessE11 was designed with simplicity in mind. We recognize that often the biggest barrier to using new technology is getting IT, staff and residents to embrace the system. As a cloud based solution there is nothing to install or manage. The user experience was always at the forefront of the design process and we maintain a dedication to making the product easy to use by staff and residents alike. The AccessE11 on-boarding process ensures speeds up adoption for staff and residents alike.
Simple User Interfaces
Dashboards and public portals provide at-a-glance views of trends and one click reporting.
Cloud Solution
As a cloud solution, AccessE11 is available to staff and residents through any modern browser.
Proven Onboarding Process
Pre-configured with best practices, easily customized, and complete with full training and knowledge-base, AccessE11 will get you up and running fast.
Better Visibility For More Informed Decisions
AccessE11 lets you see in real time all issues and tasks by personnel, priority, due date, and/or status.
The built-in Smart Reports let you create summary or detailed reports with a single click. Enjoy access to the information you need for meetings within Departments, with Council, or anytime you need to make informed decisions.
Empowering your team to improve service
AccessE11 improves efficiency by providing a centralized solution for all issues, so your teams and departments can access and update information from one, single source.
And because AccessE11 is web-based, staff can access the system from anywhere, on any device. There’s even a mobile app for field workers.
