Integrated Citizen Relationship and Municipal Issue Management

AccessE11 is an off-the-shelf, hosted software solution for municipalities to manage the complexity of citizen concerns; from complaint and issue tracking, through to service requests. With no infrastructure to buy, nothing to install, no long and arduous set up or maintenance upgrades – Just login and get started.

It includes all the tools and processes your staff, administrators and managers need to manage a citizen issue; from recording the details, assigning staff, communicating progress, service delivery, job tracking and performance tracking via reporting and comprehensive dashboards.

AccessE11 ensures everything gets done:

  • A turnkey solution, pre-configured to satisfy most municipalities without any customization
  • Gives a dashboard view to track progress
  • Automatically emails notifications to the citizen and staff
  • Provides administrators with robust but simple reporting
  • Allows tailored intake templates based on the type of issue/request
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AccessE11 is a powerful and affordable software solution for smaller municipalities, providing access to current technology that simplifies information exchange, improves productivity, reduces service delivery times, and ultimately results in better community service.

The Right Features Available Off The Shelf

Create new issue in <30 sec 

Intake Templates

Reminder Emails

Regular Communication

Record of Past Interactions

No Issues Lost

Office Dashboards

Detailed Reporting

Key Issue Tracking

Pre-configured Case Categories

Intuitive User Interface

Single system for CRM and Issue Tracking

Like to learn more?  We would love to chat.

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