Summary of Changes

Contact Management

• The attribute section has been improved and moved under the main details section. You will be able to see a contact’s attributes right away, without the need to move away from the main contact information.

Case Work: 

Several improvements have been made to the case work module to help you manage your cases.

• It is now possible to send a notification to assigned staff when any field is modified on a case. 
• A new UI element has been added to decide if you want to tie a case to a contact or to an organization. 
• A new “Show All” option has been added to the case card to see all notes.
• A new visual indicator has been added to notes that are partially shown.

Email Inbound Channel:

• It is now possible to use Outlook redirect and have cases created automatically. 
• A new option has been added to configure whether an email is going to be sent to the contact on case creation.
• A new option has been added to allow case creation from any email address.
• A new header has been added to notes created automatically from an email to clearly indicate the originator and the date of the original message.

Web Form Inbound Channel:

• Default category: It is now possible to set a default category, per web form.
• The limit on the details text box has been removed, large text can now be supplied through the web form.
• Top header text and side titles can now be customized, per web form.
• The Google reCAPTCHA has been improved to only randomly show.
• The mandatory fields have been modified as such:
• First name, last name and summary are always mandatory.
• If the web form is set to verify the email address, email is mandatory, if not, email or phone must be supplied.
• If there is no default category, category (reason) is mandatory.