AccessE11 Webinar: Enhancing Citizen Engagement with the City of St. Thomas, ON

The City of St. Thomas and AccessE11 discuss how our Webform and Citizen Portal has enhanced their citizen engagement experience.

AccessE11 is an off-the-shelf, affordable software solution that will greatly benefit your municipality in terms of managing and tracking citizen complaints/issues. 

What AccessE11 can do for municipalities:

• Receive service requests from citizens and notify both the citizen and the staff that it has been received
• Allow staff to work on issues from anywhere
• Use the mobile app to access assigned issues, update status, add notes or pictures from anywhere
• Quickly create reports with valuable data for meetings with the Management Team, Council or Department heads – anywhere evidence-based decision making is critical
• ArcGIS Integration: Asset information stored in ArcGIS can be integrated into the platform

In this webinar we discuss: 

How AccessE11 can benefit your organization 
Understanding A Citizen Issues Management Process 
RECEIVE – Easily Capture Citizen’s Issues/Complaints from any source 
RESOLVE – Assign staff, track status and automatically send updates 
REPORT – Dashboard view of trends with one-click reporting 
Q & A

Presented in partnership with …