The Municipality of Meaford and AccessE11 discuss the benefits and lessons from using a cloud based Citizen Request Management solution.

AccessE11 is an off-the-shelf, affordable software solution that will greatly benefit your municipality in terms of managing and tracking citizen complaints/issues. 

What AccessE11 can do for municipalities:

• Receive service requests from citizens and notify both the citizen and the staff that it has been received
• Allow staff to work on issues from anywhere
• Use the mobile app to access assigned issues, update status, add notes or pictures from anywhere
• Quickly create reports with valuable data for meetings with the Management Team, Council or Department heads – anywhere evidence-based decision making is critical
• ArcGIS Integration: Asset information stored in ArcGIS can be integrated into the platform

In this webinar we discuss: 

How AccessE11 can benefit your organization 
Understanding A Citizen Issues Management Process 
RECEIVE – Easily Capture Citizen’s Issues/Complaints from any source 
RESOLVE – Assign staff, track status and automatically send updates 
REPORT – Dashboard view of trends with one-click reporting 
Q & A

Presented in partnership with …