CUSTOMER SERVICE ISSUES & COMPLAINTS MANAGEMENT – Lunch and Learn
October 17, 2019 @ 12:00 pm - 1:00 pm
AccessE11 is an off-the-shelf, affordable software solution designed to manage citizen complaints, track and report on important issues impacting your community.
In this webinar we will discuss:
- How AccessE11 can benefit your organization
- Understanding the Citizen Issues Management Process
- RECEIVE – Easily Capture Citizen’s Issues/Complaints from any source
- RESOLVE – Assign staff, track status and automatically send updates
- REPORT – Dashboard view of trends with one-click reporting
- Q & A
This FREE webinar is brought to you in partnership with Ontario Municipal Leadership Institute and is a LEAN SIX SIGMA initiative.
To access the webinar, please use the information below:
Use your computer’s audio settings, or dial into the bridge below:
+1 647 558 0588
Meeting ID: 613 613 4311