In this post, we share the experiences and feedback from some small municipalities that use AccessE11 for handling their citizen service requests.
If 2020 was a year of learning how to deal with the unpredictability of a global pandemic, 2021 was one where our customers responded spectacularly, adapting to deliver first rate citizen issue and service management in the face of Covid’s ongoing challenges.
The private sector continues to raise the bar on public expectations for online access to government services. What can government agencies do to close the gap?
In this article, we take a look at some of the key things to consider when considering a SaaS solution to underpin your citizen request management process.
In this post we look at the emerging field of public interest technology, and its promise to assist government agencies of all levels in delivering services that truly work for the people that rely on them.
Local government budget pressures, where not already underway, are looming as a result a pandemic-driven declines in revenues and increases in public health spending. In this post, we look at how citizen service request data can be an extremely valuable component in the toolkit of a local government trying to maintain services with fewer resources at its disposal.
In this article, we discuss how multiple municipalities have streamlined and automated their code enforcement process using the AccessE11 platform to foster safer, cleaner and more livable communities.
Many small and mid-size local governments are wanting to reach their citizens via social media. But which are the best platforms for getting the message out? And what type of content should you be creating?
In this post, we look at the need for 311 software solutions to consider both citizens and assets in the context of municipal job management and discuss how AccessE11 can help with tying the two together.
Challenges Municipal Governments are Facing During Covid-19 The Covid-19 pandemic has presented challenges for everyone, and municipal governments are certainly no exception. Many cities have been forced to shut down their typically busy [...]
Ontario has announced another round of funding as part of the new “Municipal Modernization Program” (MMP). Small and rural municipalities across Ontario now have access to an additional $125 million through 2022-2023. This new program allows municipalities to apply for funding to “undertake expenditure reviews with the goal of finding service delivery efficiencies and lowering costs in the longer term.”
In this article, we talk about how to automate the creation and assignment of cases via the most common method we see; good ol’ email. The vast majority of local governments have created and published a central email address for their citizens to use. AccessE11 allows this to be easily, or automatically, transformed into actionable and trackable cases on the system. Read to find out how.
Last week my car broke down and I was advised by the service department that they would be able to diagnose the problem right away. I did not receive a call and this got me seriously thinking about how unappreciated I felt.
Small to mid-sized municipal guide to digital government and citizen satisfaction In small municipalities we hear a lot about digital government and citizen experiences. We [...]
Improving Citizen service through disciplined issue management When interacting with the people you serve, what is the single most important activity that you can do to make them feel more positively about you? [...]