Citizen Service Requests – Does digitization make sense for small municipalities?

By |2022-06-16T17:19:41-04:00June 10th, 2022|AccessE11, Citizen Engagement, Digital Government|

In this post, we share the experiences and feedback from some small municipalities that use AccessE11 for handling their citizen service requests.

Considering a SaaS Platform for Citizen Request Management? Here are Some Key Questions to Ask

By |2021-06-24T13:55:53-04:00June 24th, 2021|AccessE11, Digital Government, SaaS|

In this article, we take a look at some of the key things to consider when considering a SaaS solution to underpin your citizen request management process.

Public Interest Technology’s Promise for Better Citizen Services

By |2021-05-17T09:24:15-04:00May 11th, 2021|Citizen Engagement, Digital Government|

In this post we look at the emerging field of public interest technology, and its promise to assist government agencies of all levels in delivering services that truly work for the people that rely on them.

Unlock the Power in Your Citizen Service Request Data

By |2021-04-14T10:46:03-04:00April 13th, 2021|Covid-19, Digital Government|

Local government budget pressures, where not already underway, are looming as a result a pandemic-driven declines in revenues and increases in public health spending. In this post, we look at how citizen service request data can be an extremely valuable component in the toolkit of a local government trying to maintain services with fewer resources at its disposal.

Challenges Municipal Governments are Facing During COVID-19

By |2021-01-20T12:27:15-05:00May 26th, 2020|AccessE11, Covid-19, News|

Challenges Municipal Governments are Facing During Covid-19 The Covid-19 pandemic has presented challenges for everyone, and municipal governments are certainly no exception. Many cities have been forced to shut down their typically busy [...]

Ontario Announces New Municipal Modernization Funding Program

By |2019-11-21T10:04:03-05:00November 19th, 2019|AccessE11, Funding, Provincial Programs, Uncategorized|

Ontario has announced another round of funding as part of the new “Municipal Modernization Program” (MMP). Small and rural municipalities across Ontario now have access to an additional $125 million through 2022-2023. This new program allows municipalities to apply for funding to “undertake expenditure reviews with the goal of finding service delivery efficiencies and lowering costs in the longer term.”

Integrating email into your Citizen Issues Management Processes

By |2021-03-19T09:49:24-04:00November 12th, 2019|AccessE11, Citizen Engagement, How to|

In this article, we talk about how to automate the creation and assignment of cases via the most common method we see;  good ol’ email.    The vast majority of local governments have created and published a central email address for their citizens to use. AccessE11 allows this to be easily, or automatically, transformed into actionable and trackable cases on the system. Read to find out how.

Small to Mid-sized Municipal Guide to Digital Government and Citizen Satisfaction

By |2020-08-24T12:10:18-04:00May 9th, 2019|AccessE11, Citizen Engagement|

Small to mid-sized municipal guide to digital government and citizen satisfaction In small municipalities we hear a lot about digital government and citizen experiences. We [...]

Improving Citizen Service Through Disciplined Issue Management

By |2021-03-19T09:49:07-04:00March 25th, 2019|AccessE11, Citizen Engagement|

Improving Citizen service through disciplined issue management When interacting with the people you serve, what is the single most important activity that you can do to make them feel more positively about you?  [...]

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