Welcome 2020! The future is now…
So, we thought we’d start off 2020 with some predictions/observations for local government junkies!
Ontario Announces New Municipal Modernization Funding Program
Ontario has announced another round of funding as part of the new “Municipal Modernization Program” (MMP). Small and rural municipalities across Ontario now have access to an additional $125 million through 2022-2023. This new program allows municipalities to apply for funding to “undertake expenditure reviews with the goal of finding service delivery efficiencies and lowering costs in the longer term.”
Integrating email into your Citizen Issues Management Processes.
In this article, we talk about how to automate the creation and assignment of cases via the most common method we see; good ol’ email. The vast majority of local governments have created and published a central email address for their citizens to use. AccessE11 allows this to be easily, or automatically, transformed into actionable and trackable cases on the system. Read to find out how.
PRIORITIZING SERVICE EXCELLENCE
Last week my car broke down and I was advised by the service department that they would be able to diagnose the problem right away. I did not receive a call and this got me seriously thinking about how unappreciated I felt.
CAMA 2019 – Two Thumbs UP
Access E11 at CAMA 2019 – two thumbs up – Quebec City May 27th - 29th CAMA - The Canadian Association of Municipal Administrators is a non-profit association open to all senior [...]
Small to mid-sized municipal guide to digital government and citizen satisfaction
Small to mid-sized municipal guide to digital government and citizen satisfaction In small municipalities we hear a lot about digital government and citizen experiences. We [...]