Citizen Service Requests – Does digitization make sense for small municipalities?
In this post, we share the experiences and feedback from some small municipalities that use AccessE11 for handling their citizen service requests.
AccessE11 – Our 2021 in Review
If 2020 was a year of learning how to deal with the unpredictability of a global pandemic, 2021 was one where our customers responded spectacularly, adapting to deliver first rate citizen issue and service management in the face of Covid’s ongoing challenges.
Can Public Service Access Be as Easy as Online Shopping?
The private sector continues to raise the bar on public expectations for online access to government services. What can government agencies do to close the gap?
Considering a SaaS Platform for Citizen Request Management? Here are Some Key Questions to Ask
In this article, we take a look at some of the key things to consider when considering a SaaS solution to underpin your citizen request management process.
Code Enforcement Process with AccessE11
In this article, we discuss how multiple municipalities have streamlined and automated their code enforcement process using the AccessE11 platform to foster safer, cleaner and more livable communities.
Municipalities Modernize for Better Service
Municipalities are modernizing in several ways, including digitizing payments, engaging citizens online, and turning to cloud-based systems for administration
Local Governments Respond During COVID-19
Find out how local government 311 services changed during COVID-19, and how smart data use is helping to make them more agile.
Integrating Citizen Complaints with Municipal Assets
In this post, we look at the need for 311 software solutions to consider both citizens and assets in the context of municipal job management and discuss how AccessE11 can help with tying the two together.
Challenges Municipal Governments are Facing During COVID-19
Challenges Municipal Governments are Facing During Covid-19 The Covid-19 pandemic has presented challenges for everyone, and municipal governments are certainly no exception. Many cities have been forced to shut down their typically busy [...]
Welcome 2020! The future is now…
So, we thought we’d start off 2020 with some predictions/observations for local government junkies!
Ontario Announces New Municipal Modernization Funding Program
Ontario has announced another round of funding as part of the new “Municipal Modernization Program” (MMP). Small and rural municipalities across Ontario now have access to an additional $125 million through 2022-2023. This new program allows municipalities to apply for funding to “undertake expenditure reviews with the goal of finding service delivery efficiencies and lowering costs in the longer term.”
Integrating email into your Citizen Issues Management Processes
In this article, we talk about how to automate the creation and assignment of cases via the most common method we see; good ol’ email. The vast majority of local governments have created and published a central email address for their citizens to use. AccessE11 allows this to be easily, or automatically, transformed into actionable and trackable cases on the system. Read to find out how.
PRIORITIZING SERVICE EXCELLENCE
Last week my car broke down and I was advised by the service department that they would be able to diagnose the problem right away. I did not receive a call and this got me seriously thinking about how unappreciated I felt.
CAMA 2019 – Two Thumbs UP
Access E11 at CAMA 2019 – two thumbs up – Quebec City May 27th - 29th CAMA - The Canadian Association of Municipal Administrators is a non-profit association open to all senior [...]
Small to Mid-sized Municipal Guide to Digital Government and Citizen Satisfaction
Small to mid-sized municipal guide to digital government and citizen satisfaction In small municipalities we hear a lot about digital government and citizen experiences. We [...]
Improving Citizen Service Through Disciplined Issue Management
Improving Citizen service through disciplined issue management When interacting with the people you serve, what is the single most important activity that you can do to make them feel more positively about you? [...]
Top 4 considerations to save money when improving citizen services
Top 4 considerations to save money when improving citizen services We all want to improve our citizens’ services but, when pursuing this goal, what can we do to ensure we are spending the [...]
Cyber threats and how to protect your municipality
Cyber threats and how to protect your municipality Often, when we hear about securing online systems against cyber-attacks the first thought is to invest time and energy into cyber security software. While this [...]