Municipalities face difficulties managing FOIA requests, consuming time and resources. Adopting a municipal CRM software with centralized request management, secure document handling, and automated processing can streamline the FOIA process, improving transparency, trust with citizens, and overall request management performance.

Discovering the challenges of duplicating data entry across multiple systems and the potential consequences, including increased labor and errors. The solution to this problem is the use of APIs which can reduce data entry duplication and streamline operations.