In this article, we talk about how to automate the creation and assignment of cases via the most common method we see; good ol’ email. The vast majority of local governments have created and published a central email address for their citizens to use. AccessE11 allows this to be easily, or automatically, transformed into actionable and trackable cases on the system. Read to find out how.
Last week my car broke down and I was advised by the service department that they would be able to diagnose the problem right away. I did not receive a call and this got me seriously thinking about how unappreciated I felt.
Small to mid-sized municipal guide to digital government and citizen satisfaction In small municipalities we hear a lot about digital government and citizen experiences. We [...]
Improving Citizen service through disciplined issue management When interacting with the people you serve, what is the single most important activity that you can do to make them feel more positively about you? Listen [...]
Top 4 considerations to save money when improving citizen services We all want to improve our citizens’ services but, when pursuing this goal, what can we do to ensure we are spending the right [...]
