Local Governments Respond During COVID-19
Find out how local government 311 services changed during COVID-19, and how smart data use is helping to make them more agile.
Integrating Citizen Complaints with Municipal Assets
In this post, we look at the need for 311 software solutions to consider both citizens and assets in the context of municipal job management and discuss how AccessE11 can help with tying the two together.
Integrating email into your Citizen Issues Management Processes
In this article, we talk about how to automate the creation and assignment of cases via the most common method we see; good ol’ email. The vast majority of local governments have created and published a central email address for their citizens to use. AccessE11 allows this to be easily, or automatically, transformed into actionable and trackable cases on the system. Read to find out how.
PRIORITIZING SERVICE EXCELLENCE
Last week my car broke down and I was advised by the service department that they would be able to diagnose the problem right away. I did not receive a call and this got me seriously thinking about how unappreciated I felt.
Small to Mid-sized Municipal Guide to Digital Government and Citizen Satisfaction
Small to mid-sized municipal guide to digital government and citizen satisfaction In small municipalities we hear a lot about digital government and citizen experiences. We [...]
Improving Citizen Service Through Disciplined Issue Management
Improving Citizen service through disciplined issue management When interacting with the people you serve, what is the single most important activity that you can do to make them feel more positively about you? [...]
Top 4 considerations to save money when improving citizen services
Top 4 considerations to save money when improving citizen services We all want to improve our citizens’ services but, when pursuing this goal, what can we do to ensure we are spending the [...]