Integrating email into your Citizen Issues Management Processes

By |2021-03-19T09:49:24-04:00November 12th, 2019|AccessE11, Citizen Engagement, How to|

In this article, we talk about how to automate the creation and assignment of cases via the most common method we see;  good ol’ email.    The vast majority of local governments have created and published a central email address for their citizens to use. AccessE11 allows this to be easily, or automatically, transformed into actionable and trackable cases on the system. Read to find out how.

Small to Mid-sized Municipal Guide to Digital Government and Citizen Satisfaction

By |2020-08-24T12:10:18-04:00May 9th, 2019|AccessE11, Citizen Engagement|

Small to mid-sized municipal guide to digital government and citizen satisfaction In small municipalities we hear a lot about digital government and citizen experiences. We [...]

Improving Citizen Service Through Disciplined Issue Management

By |2021-03-19T09:49:07-04:00March 25th, 2019|AccessE11, Citizen Engagement|

Improving Citizen service through disciplined issue management When interacting with the people you serve, what is the single most important activity that you can do to make them feel more positively about you?  [...]

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