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Trends & Information for Local Government

How User-Friendly Online Services Drive Citizen Satisfaction

Citizen satisfaction serves as a barometer for effective governance. Satisfied citizens are more likely to engage with their community.

Citizen Management Software: An Affordable 311 Alternative

Citizen Management software can be an affordable alternative for lower population municipalities compared to a dedicated 311 service.

Transparency Made Easy: How Municipal CRM Software Improves the FOIA Request Management Process

Municipalities face difficulties managing FOIA requests, consuming time and resources. Adopting a municipal CRM software with centralized request management, secure document handling, and automated processing can streamline the FOIA process, improving transparency, trust with citizens, and overall request management performance.

Double the Data, Double the Cost: The Price of Duplicating Your Data Entry

Discovering the challenges of duplicating data entry across multiple systems and the potential consequences, including increased labor and errors. The solution to this problem is the use of APIs which can reduce data entry duplication and streamline operations.

2022: A Year In Review

2022 was a very exciting year for AccessE11. Steady growth in customers, emergence into new markets, and new product functionality has helped cement AccessE11 as a trusted and powerful issue management and citizen engagement solution for municipalities across North America.

Communication is Key: Ensuring your municipality has effective communication in place

Having effective communication using citizen engagement software is an important step in connecting with citizens, and avoiding disaster.

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