Citizen Service Requests – Does digitization make sense for small municipalities?

By |2022-06-16T17:19:41-04:00June 10th, 2022|AccessE11, Citizen Engagement, Digital Government|

In this post, we share the experiences and feedback from some small municipalities that use AccessE11 for handling their citizen service requests.

Public Interest Technology’s Promise for Better Citizen Services

By |2021-05-17T09:24:15-04:00May 11th, 2021|Citizen Engagement, Digital Government|

In this post we look at the emerging field of public interest technology, and its promise to assist government agencies of all levels in delivering services that truly work for the people that rely on them.

Integrating email into your Citizen Issues Management Processes

By |2021-03-19T09:49:24-04:00November 12th, 2019|AccessE11, Citizen Engagement, How to|

In this article, we talk about how to automate the creation and assignment of cases via the most common method we see;  good ol’ email.    The vast majority of local governments have created and published a central email address for their citizens to use. AccessE11 allows this to be easily, or automatically, transformed into actionable and trackable cases on the system. Read to find out how.

Small to Mid-sized Municipal Guide to Digital Government and Citizen Satisfaction

By |2020-08-24T12:10:18-04:00May 9th, 2019|AccessE11, Citizen Engagement|

Small to mid-sized municipal guide to digital government and citizen satisfaction In small municipalities we hear a lot about digital government and citizen experiences. We [...]

Improving Citizen Service Through Disciplined Issue Management

By |2021-03-19T09:49:07-04:00March 25th, 2019|AccessE11, Citizen Engagement|

Improving Citizen service through disciplined issue management When interacting with the people you serve, what is the single most important activity that you can do to make them feel more positively about you?  [...]

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