If 2020 was a year of learning how to deal with the unpredictability of a global pandemic, 2021 was one where our customers responded spectacularly, adapting to deliver first rate citizen issue and service management in the face of Covid’s ongoing challenges.
The private sector continues to raise the bar on public expectations for online access to government services. What can government agencies do to close the gap?
In this article, we take a look at some of the key things to consider when considering a SaaS solution to underpin your citizen request management process.
In this post we look at the emerging field of public interest technology, and its promise to assist government agencies of all levels in delivering services that truly work for the people that rely on them.
Local government budget pressures, where not already underway, are looming as a result a pandemic-driven declines in revenues and increases in public health spending. In this post, we look at how citizen service request data can be an extremely valuable component in the toolkit of a local government trying to maintain services with fewer resources at its disposal.
In this article, we discuss how multiple municipalities have streamlined and automated their code enforcement process using the AccessE11 platform to foster safer, cleaner and more livable communities.
Many small and mid-size local governments are wanting to reach their citizens via social media. But which are the best platforms for getting the message out? And what type of content should you be creating?