Citizen Service Requests – Does digitization make sense for small municipalities?

By |2022-06-16T17:19:41-04:00June 10th, 2022|AccessE11, Citizen Engagement, Digital Government|

In this post, we share the experiences and feedback from some small municipalities that use AccessE11 for handling their citizen service requests.

Considering a SaaS Platform for Citizen Request Management? Here are Some Key Questions to Ask

By |2021-06-24T13:55:53-04:00June 24th, 2021|AccessE11, Digital Government, SaaS|

In this article, we take a look at some of the key things to consider when considering a SaaS solution to underpin your citizen request management process.

Public Interest Technology’s Promise for Better Citizen Services

By |2021-05-17T09:24:15-04:00May 11th, 2021|Citizen Engagement, Digital Government|

In this post we look at the emerging field of public interest technology, and its promise to assist government agencies of all levels in delivering services that truly work for the people that rely on them.

Unlock the Power in Your Citizen Service Request Data

By |2021-04-14T10:46:03-04:00April 13th, 2021|Covid-19, Digital Government|

Local government budget pressures, where not already underway, are looming as a result a pandemic-driven declines in revenues and increases in public health spending. In this post, we look at how citizen service request data can be an extremely valuable component in the toolkit of a local government trying to maintain services with fewer resources at its disposal.

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