Citizen Service Requests – Does digitization make sense for small municipalities?
In this post, we share the experiences and feedback from some small municipalities that use AccessE11 for handling their citizen service requests.
AccessE11 – Our 2021 in Review
If 2020 was a year of learning how to deal with the unpredictability of a global pandemic, 2021 was one where our customers responded spectacularly, adapting to deliver first rate citizen issue and service management in the face of Covid’s ongoing challenges.
Can Public Service Access Be as Easy as Online Shopping?
The private sector continues to raise the bar on public expectations for online access to government services. What can government agencies do to close the gap?
Considering a SaaS Platform for Citizen Request Management? Here are Some Key Questions to Ask
In this article, we take a look at some of the key things to consider when considering a SaaS solution to underpin your citizen request management process.
Public Interest Technology’s Promise for Better Citizen Services
In this post we look at the emerging field of public interest technology, and its promise to assist government agencies of all levels in delivering services that truly work for the people that rely on them.
Unlock the Power in Your Citizen Service Request Data
Local government budget pressures, where not already underway, are looming as a result a pandemic-driven declines in revenues and increases in public health spending. In this post, we look at how citizen service request data can be an extremely valuable component in the toolkit of a local government trying to maintain services with fewer resources at its disposal.
Local Government Software Purchase Criteria
Learn what motivates local governments when adopting new software and how AccessE11 meets their criteria.
Code Enforcement Process with AccessE11
In this article, we discuss how multiple municipalities have streamlined and automated their code enforcement process using the AccessE11 platform to foster safer, cleaner and more livable communities.
How to Engage with Citizens on Social Media
Many small and mid-size local governments are wanting to reach their citizens via social media. But which are the best platforms for getting the message out? And what type of content should you be creating?
Municipalities Modernize for Better Service
Municipalities are modernizing in several ways, including digitizing payments, engaging citizens online, and turning to cloud-based systems for administration