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Trends & Information for Local Government

Double the Data, Double the Cost: The Price of Duplicating Your Data Entry

Discovering the challenges of duplicating data entry across multiple systems and the potential consequences, including increased labor and errors. The solution to this problem is the use of APIs which can reduce data entry duplication and streamline operations.
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2022: A Year In Review

2022 was a very exciting year for AccessE11. Steady growth in customers, emergence into new markets, and new product functionality has helped cement AccessE11 as a trusted and powerful issue management and citizen engagement solution for municipalities across North America.
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Communication is Key: Ensuring your municipality has effective communication in place

Having effective communication using citizen engagement software is an important step in connecting with citizens, and avoiding disaster.
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Efficiency: The side effect of effective citizen engagement

Discover how municipal citizen relationship software can increase citizen engagement while also increasing efficiency.
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Does digitization make sense for small municipalities?

In this post, we share the experiences and feedback from some small municipalities that use AccessE11 for handling their citizen service requests.
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AccessE11 – Our 2021 in Review

If 2020 was a year of learning how to deal with the unpredictability of a global pandemic, 2021 was one where our customers responded spectacularly, adapting to deliver first rate citizen issue and service management in the face of Covid’s ongoing challenges.
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