Hasting Highlands is a Township located in the Northernmost portion of Hastings County. It has a base population of roughly 4000 residents, and this grows to exceed 10,000 during cottage season...
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Operational since 2014, AccessE11 is relied upon daily to engage, support and deliver outstanding service.
Customer Use Cases
Discover how others are using the local government software, as well as the benefits that are being realized.
South Stormont is a township in eastern Ontario with a population of 13,110.Like many Canadian municipalities they were managing citizen issues using phone calls, email, spreadsheets...
Amherst is the largest town in Cumberland County, Nova Scotia. Based on an internal process review, they recognized a need to better track and understand the types of issues the municipality was...
The City Of Corner Book, NL was looking for a solution to improve their citizen issue tracking, while providing their 31,917+ residents with better services. The system they had in place was not meeting their needs...
In 2019 Meaford created a Strategic Priorities Plan including the implementation of a Citizen Service Request Management System like many municipalities, Meaford was having difficulty keeping track of the...
Tamalpais valley is located in southern Marin County, about 10 minutes north of San Francisco and the Golden Gate Bridge. Like many municipalities, TCSD realized they were underserving their citizens by not having a robust...
We're delighted with the functionality that the system has and how much it has improved our ability to track and monitor customer service responses, as well as develop internal workflows. I genuinely don't know what the Municipality would have done if we had not implemented AccessE11 before the COVID emergency
The Town of Arnprior has been using the Access E11 System for a brief period, and are very happy with the system and company overall. The staff are friendly and responsive. From the initial set-up, to the rollout, and now implementation of the AccessE11 platform, the process was seamless.
I would highly recommend using this software. Everyone needs this program in customer service. From input, dispatch, tracking to reporting--it is a complete package to address customer service needs.
AccessE11 is really beautiful and easy to review really quickly. The reports are easy for directors to use, and the intake is easy for our front line staff to fill out!
AccessE11 is a great, fully customizable customer service solution. We have been using the software for almost a year and the support has been fantastic. On the rare occasion when we have run into issues, a quick email to the support team and everything is resolved within a few hours.
The team at Access E11 stood out amongst the crowd by going above and beyond to make the transition and implementation painless and efficient.
If you're looking for a tool to track work requests, easily manage, easy to setup, capture service data, and that has the right innovations to make sure your organizations looks good and is responsive, I would not hesitate to jump with AccessE11. Has really worked well for us.
The fact that I was able to customize this program myself and make it relevant to our agency's work is a testament to how easy it is to use. The fact that our solid waste, sanitation and park and recreation crews were able to use it with ease after training proves to me that AccessE11's program is intuitive, their training is meaningful and for those times I had questions, their support staff was responsive.
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Who else is using AccessE11
AccessE11 is being used daily by municipalities, and local governments to manage their interactions with citizens.
