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MISA Webinar : Embracing Cloud Based Technology to Manage Resident Complaints September 17

September 17, 2020 @ 11:00 am 12:00 pm EDT


Overview:  Municipal  administrators are turning to cloud-based technology to help their local governments keep pace with change and deliver the advanced services citizens expect. In this webinar we will discuss how the Municipality of Meaford has embraced the AccessE11 software platform to manage their resident issues, and will describe how they were able to maintain high service standards with municipal staff working from home.

Speaker(s): Ken Workun, CEO, AccessE11 and Matt Smith Clerk/Director of Community Services The Municipality of Meaford

What AccessE11 can do for municipalities:

  • Receive service requests from citizens and notify both the citizen and the staff that it has been received
  • Allow staff to work on issues from anywhere
  • Use the mobile app to access assigned issues, update status, add notes or pictures from anywhere
  • Quickly create reports with valuable data for meetings with the Management Team, Council or Department heads – anywhere evidence-based decision making is critical
  • ArcGIS Integration: Asset information stored in ArcGIS can be integrated into the platform

In this webinar we discuss: 

How AccessE11 can benefit your organization 
Understanding A Citizen Issues Management Process 
RECEIVE – Easily Capture Citizen’s Issues/Complaints from any source 
RESOLVE – Assign staff, track status and automatically send updates 
REPORT – Dashboard view of trends with one-click reporting 
Q & A

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