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AccessE11 Webinar : Digitize & Automate for Efficient Citizen Services with the Municipality of Hastings Highlands ON Copy

May 25 @ 12:00 pm 1:00 pm EDT

Join us as the Municipality of Hastings Highlands shares how they have been able to provide better services to their residents by:  1.  Deploying a pre-integrated solution for Citizen Issue Management and Citizen Engagement   2. Embracing a cloud based offering that requires no IT infrastructure or support  3. Allowing residents to submit and access information via web, mobile application, or email.   4. Successfully updating internal processes to improve citizen service and allow staff to access information from the office, their home, or while on the road

AccessE11 is an off-the-shelf, cost effective, easy to adopt solution for Citizen Engagement and Issue Management. 

What AccessE11 can do for municipalities:

  • Receive service requests from citizens and notify both the citizen and the staff that it has been received
  • Allow staff to work on issues from anywhere
  • Use the mobile app to access assigned issues, update status, add notes or pictures from anywhere
  • Quickly create reports with valuable data for meetings with the Management Team, Council or Department heads – anywhere evidence-based decision making is critical
  • ArcGIS Integration: Asset information stored in ArcGIS can be integrated into the platform

In this webinar we discuss: 

How AccessE11 can benefit your organization 
Understanding A Citizen Issues Management Process 
RECEIVE – Easily Capture Citizen’s Issues/Complaints from any source 
RESOLVE – Assign staff, track status and automatically send updates 
REPORT – Dashboard view of trends with one-click reporting 
Q & A

Presented in partnership with …

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