CUSTOMER SERVICE ISSUES & COMPLAINTS MANAGEMENT – A Lean Six Sigma Software Solution
September 16 @ 12:00 pm – 1:00 pm EDT
This FREE webinar is brought to you in partnership with Ontario Municipal Leadership Institute and is a LEAN SIX SIGMA initiative.
A Lean Six Sigma Software Solution to better manage citizen complaints, track and report on important issues impacting your community.
AccessE11 is an off-the-shelf, affordable software solution that will greatly benefit your municipality in terms of managing and tracking citizen complaints/issues.
In this webinar we discuss:
- How AccessE11 can benefit your organization
- Understanding A Citizen Issues Management Process
- RECEIVE – Easily Capture Citizen’s Issues/Complaints from any source
- RESOLVE – Assign staff, track status and automatically send updates
- REPORT – Dashboard view of trends with one-click reporting
- Q & A
Angela Gravelle – OMLI