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CUSTOMER SERVICE ISSUES & COMPLAINTS MANAGEMENT – A Lean Six Sigma Software Solution

September 16 @ 12:00 pm 1:00 pm EDT

This FREE webinar is brought to you in partnership with Ontario Municipal Leadership Institute and is a LEAN SIX SIGMA initiative.

A Lean Six Sigma Software Solution to better manage citizen complaints, track and report on important issues impacting your community. 

AccessE11 is an off-the-shelf, affordable software solution that will greatly benefit your municipality in terms of managing and tracking citizen complaints/issues.

In this webinar we discuss:

  1. How AccessE11 can benefit your organization 
  2. Understanding A Citizen Issues Management Process 
    1. RECEIVE –  Easily Capture Citizen’s Issues/Complaints from any source 
    2. RESOLVE – Assign staff, track status and automatically send updates
    3. REPORT – Dashboard view of trends with one-click reporting
  3. Q & A

CLICK HERE TO JOIN THE WEBINAR

attendee.gototraining.com/r/3715089662750364418

Free

Angela Gravelle – OMLI

905.407.7074

www.omli.ca

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