Loading Events

« All Events

This event has passed.

CUSTOMER SERVICE ISSUES & COMPLAINTS MANAGEMENT – Lunch and Learn Copy

October 17 @ 12:00 pm 1:00 pm EDT

Free

AccessE11 is an off-the-shelf, affordable software solution designed to manage citizen complaints, track and report on important issues impacting your community.

In this webinar we will discuss:

  1. How AccessE11 can benefit your organization 
  2. Understanding the Citizen Issues Management Process 
    • RECEIVE –  Easily Capture Citizen’s Issues/Complaints from any source 
    • RESOLVE – Assign staff, track status and automatically send updates
    • REPORT – Dashboard view of trends with one-click reporting
  3. Q & A

This FREE webinar is brought to you in partnership with Ontario Municipal Leadership Institute and is a LEAN SIX SIGMA initiative.    

To access the webinar, please use the information below:

https://zoom.us/j/6136134311

Use your computer’s audio settings, or dial into the bridge below:

       +1 647 558 0588 

Meeting ID: 613 613 4311

CLICK HERE TO REGISTER FOR THIS WEBINAR

Go to Top