An hour on multi-channel issue intake with AccessE11: the channels a resident can use to raise an issue with a municipality, how to manage all of them in one process, and what current customers do in their towns and cities to get residents using those channels well. It also covers features that long-time users may not have seen.
AccessE11 is the Civic Relationship Platform for modern municipalities. One place to capture, track and resolve every resident request, built for small and mid-sized municipalities.
Recorded May 25, 2023.