Why a digital approach to resident communication is central to service delivery in small and mid-sized municipalities, and the tools and techniques municipalities of a similar size use today.
What was covered
How much digital access matters to residents
The tools that are proven to work, and the ones that are not
How to shape a digital approach for your own community
AccessE11 is the Civic Relationship Platform for modern municipalities. One place to capture, track and resolve every resident request, built for small and mid-sized municipalities.
Recorded September 28, 2023.