A case study with the Town of Riverview, New Brunswick, presented with OMLI. Marcel LeBlanc, Manager of Information Technology, describes the process improvement work the town undertook to make customer service more responsive, why it chose AccessE11, and how tracking every complaint and issue in one place changed the way requests were handled.
AccessE11 is the Civic Relationship Platform for modern municipalities. One place to capture, track and resolve every resident request, built for small and mid-sized municipalities.
Presented with OMLI. Recorded June 28, 2023.