At CiviCentric, we respect the need for online privacy and to protect any Personal Information that you may share with us, in an appropriate manner. Our practice for use of your Personal Information is as set forth below in this Privacy Policy Statement. As a condition to use the AccessE11 Services (collectively the “Service” or “Services”), you consent to the terms of this Privacy Policy Statement as it may be updated from time to time. In the event of a material change, we shall notify our users via email or by means of a prominent notice within the application.
Since we understand that you may wish not to disclose your Personal Information for trying out our AccessE11 Services, we may provide you the option of a Demo Login for some of the AccessE11 Services. The contents created by you using the Demo Login will be accessible to all persons using the Demo Login. Hence we specifically request you not to store any personal and sensitive information, files and documents while using the Demo Login as doing so will make them publicly available to all users and may result in your receipt of unsolicited messages.
During the Registration Process for creating a user account, we request your name and email address. You will also be asked to select a unique username and a password, which will be used solely for the purpose of providing access to your user account. Your name and email address will be used to inform you regarding new services, releases, upcoming events and changes in this Privacy Policy Statement.
We post user testimonials on the website. These testimonials may include names and we acquire permission from our users prior to posting these on the website. CiviCentric is not responsible for the Personal Information users elect to post within their testimonials.
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used may be recorded by us in order to enhance your experience of the AccessE11 Services and to help us provide you the best possible service.
We store and maintain files, documents, tasks, case notes, emails and other data stored in your user account at our facilities in Canada. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may temporarily remain on our servers (within encrypted backup files) even after deletion or termination of your user account. We assure you that the contents of your user account will not be disclosed to anyone and will not be accessible even to employees of CiviCentric except in circumstances specifically mentioned in this Privacy Policy Statement and Terms of Services.
We may use your Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other details collected in our log files to analyze the trends, administer the website, track user activities and to improve our Service.
We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Services to you and are bound by confidentiality obligations.
We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of our Services. However, CiviCentric will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.
We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Services, kindly contact CiviCentric Customer Support Services at support@civicentric.com . We will contact you to address your concerns and we will also cooperate with regulatory authorities in this regard if needed.
Any changes to the Privacy Policy Statement will be posted on our website in order to keep you informed of any changes in nature of information collected, manner of collection, use and sharing of information. If at any point we decide to use Personal Information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of these new uses unless you have opted out from receiving all email notifications from us.
If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at support@civicentric.com . We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.
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