What do you like best about AccessE11?
All customer service requests are housed in the same software and triaged from one point of entry. This platform compiles all information in one location. AccessE11 is great for tracking and archiving areas of concern. Reports are easy to create and allow administrators to provide relevant information to applicable departments for delegation and action. Review collected by and hosted on G2.com.
What do you dislike about AccessE11?
Nothing—-this platform is exceptional! Review collected by and hosted on G2.com.
Recommendations to others considering AccessE11:
I would highly recommend using this software. Everyone needs this program in customer service. From input, dispatch, tracking to reporting–it is a complete package to address customer service needs. Review collected by and hosted on G2.com.
What problems is AccessE11 solving and how is that benefiting you?
Our service response is greatly improved and more efficient with the ease of access for end users. Instead of calling in, leaving messages, having to wait for a call back for details, it is a one-stop-shop. Applicants input details and the appropriate department responds.