The Municipality of Meaford has been using AccessE11 since late 2019. We’re delighted with the functionality that the system has, and how much it has improved our ability to track and monitor customer service responses, as well as develop internal workflows. Implementation was very simple, and the AE11 team are incredibly easy to deal with and very responsive to any queries. I genuinely don’t know what the Municipality would have done if we had not implemented AccessE11 before the COVID emergency.