The Features Needed for Municipal Issue Management 

Respond to requests from a multitude of sources, easily assign work to the correct organization, track progress, and effectively communicate to all parties throughout; AccessE11 was built with the needs of local governments in mind and includes the breadth of functions to get the job done.

The Features Needed for Municipal Issue Management 

Respond to requests from a multitude of sources, easily assign work to the correct organization, track progress, and effectively communicate to all parties throughout; AccessE11 was built with the needs of local governments in mind and includes the breadth of functions to get the job done.

Mobile App Dashboard View of all office activities 01 Customize issue types to meet your local needs 02 Capture the right information - first time - with editable intake templates 03 Integrated email support automatically notifies everyone; staff, managers, and citizens 04 Map every issue for better crew direction and analysis 05 Simple staff management and access control. 06 Hover over any element below to
get a quick view of the web-based application.

Focus on getting the job done, not learning the tool

The user interface of Access E11 is simple to use, simple to enter information, and behaves in a way that you expect it to.  We work hard to make the right set of functionality available when you need it so you can focus on getting your job done.

The right combination of features and functionality

Available Out-of-the-box.

  • Create, Track, Assign and Manage citizen issues, complaints and service requests
  • Implement “best practices” with consistent and automated processes
  • Enable inter-department collaboration through multi-assignment
  • Ensure accurate and complete information with intake templates by case category
  • Database encryption for confidential/secure information

  • Plot case location on a map for easier lookup and crew dispatch
  • Summary “Heat Maps” and “Pin Maps” provide at-a-glance understanding
  • Automatic Geo-location lookup based on address or location description
  • Drag and drop placement for exact location management

  • One-click summary report with graphs
  • Report generation wizard
  • Modern data export types – CSV, PDF, HTML
  • Auto redacted citizen PII (Personally Identifiable Information) and secure notes
  • Single touch FOIA (Freedom of Information Act) reporting
  • Pre-configured contact, households, mailing label and e-tag reports

Everyone stays on the same page.

  • AccessE11 automates the communication process ensuring everyone stays informed
  • Staff are notified when cases are assigned to them, and when they are coming due
  • Residents are informed when cases are created and when they are completed
  • Mobile Application provides real time updates

  • Relationship management designed specifically for citizen/resident / local business data
  • Issue history with status
  • Automated civic address with GIS lookup
  • Sophisticated Contact segmentation tools 
  • Store citizens’ businesses and committee relationships
  • Outbound Email Campaigns for newsletters or reminders
  • Fully integrated citizen notes system

Fully Hosted in a Secure and Redundant Data Center

  • Predictable costs, controlled risk, on-demand access from anywhere
  • No local software to install, no capital investment
  • Painless upgrades and effortless reliability
  • Fast implementation; Up and running in a morning
  • Highest standards in data security and disaster recovery
  • Data stays in the country of origin.

The right combination of features and functionality

Available Out-of-the-box.

  • Create, Track, Assign and Manage citizen issues, complaints and service requests
  • Implement “best practices” with consistent and automated processes
  • Enable inter-department collaboration through multi-assignment
  • Ensure accurate and complete information with intake templates by case category
  • Database encryption for confidential/secure information
  • Plot case location on a map for easier lookup and crew dispatch
  • Summary “Heat Maps” and “Pin Maps” provide at-a-glance understanding
  • Automatic Geo-location lookup based on address or location description
  • Drag and drop placement for exact location management
  • One-click summary report with graphs
  • Report generation wizard
  • Modern data export types – CSV, PDF, HTML
  • Auto redacted citizen PII (Personally Identifiable Information) and secure notes
  • Single touch FOIA (Freedom of Information Act) reporting
  • Pre-configured contact, households, mailing label and e-tag reports
Everyone stays on the same page.

  • AccessE11 automates the communication process ensuring everyone stays informed
  • Staff are notified when cases are assigned to them, and when they are coming due
  • Residents are informed when cases are created and when they are completed
  • Mobile Application provides real time updates
  • Relationship management designed specifically for citizen/resident / local business data
  • Issue history with status
  • Automated civic address with GIS lookup
  • Sophisticated contact segmentation tools 
  • Store citizens’ businesses and committee relationships
  • Outbound email campaigns for newsletters or reminders
  • Fully integrated citizen notes system
Fully Hosted in a Secure and Redundant Data Center

  • Predictable costs, controlled risk, on-demand access from anywhere
  • No local software to install, no capital investment
  • Painless upgrades and effortless reliability
  • Fast implementation; Up and running in a morning
  • Highest standards in data security and disaster recovery
  • Data stays in the country of origin.

Contact us.

 

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Our team is happy to answer any questions or arrange a live demo.