Keep residents happier with on demand bin replacements and missed waste and recycling pickups
The demand for digital solutions to problems that citizens face is going up every day. Having an option for residents to report missed pickups and bin requests online is a requirement in our digital world.
However, it’s not just a benefit for the citizens. AccessE11 provides end to end issue resolution. This means that from the moment the resident submits their issue, until it’s closed, staff and field workers alike can remain informed on the status of the issue.
And because AccessE11 is a real time, cloud based system, whether you’re using it in the field or in the office you will get immediate results. Having this level of connectivity ensures that citizen requests get dealt with faster, easier, and ultimately fosters a more productive and positive environment for everyone involved.
Being able to update while out in the field is one of the most effective ways to increase efficiencies within your department. Instead, AccessE11 takes it a step further. With the mobile app, field workers can create photo updates for any service requests they’re working on.
Being able to update a service request with photos saves the field worker the task of describing everything. It also lets office staff see what they see. The result is a more clear insight into all the cases being worked on.
The team at Access E11 stood out amongst the crowd by going above and beyond to make the transition and implementation painless and efficient.
In many cases, maximizing a department’s efficiency requires integration. Otherwise, you are tasked with duplicate data entry and the need to swivel-chair between systems.
With this in mind, AccessE11 is designed to remove any barriers to making this possible. The platform offers an open API providing flexible, real time integrations with any existing software that your department uses. In addition, there are pre-built integrations to ESRI ArcGIS, and other commonly used 3rd party systems to get started quickly.