Many small and mid-size local governments are wanting to reach their citizens via social media. But which are the best platforms for getting the message out? And what type of content should you be creating?
In this article, we talk about how to automate the creation and assignment of cases via the most common method we see; good ol’ email. The vast majority of local governments have created and published a central email address for their citizens to use. AccessE11 allows this to be easily, or automatically, transformed into actionable and trackable cases on the system. Read to find out how.