Integrating email into your Citizen Issues Management Processes

By |2020-07-08T15:28:31-04:00November 12th, 2019|AccessE11, Citizen Engagement, How to|

In this article, we talk about how to automate the creation and assignment of cases via the most common method we see;  good ol’ email.    The vast majority of local governments have created and published a central email address for their citizens to use. AccessE11 allows this to be easily, or automatically, transformed into actionable and trackable cases on the system. Read to find out how.