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Trends & Information for Local Government

Efficiency: The side effect of effective citizen engagement

Discover how municipal citizen relationship software can increase citizen engagement while also increasing efficiency.
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Does digitization make sense for small municipalities?

In this post, we share the experiences and feedback from some small municipalities that use AccessE11 for handling their citizen service requests.
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AccessE11 – Our 2021 in Review

If 2020 was a year of learning how to deal with the unpredictability of a global pandemic, 2021 was one where our customers responded spectacularly, adapting to deliver first rate citizen issue and service management in the face of Covid’s ongoing challenges.
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Can Public Service Access Be as Easy as Online Shopping?

The private sector continues to raise the bar on public expectations for online access to government services. What can government agencies do to close the gap?
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Considering a SaaS Platform for Citizen Request Management?

In this article, we take a look at some of the key things to consider when considering a SaaS solution to underpin your citizen request management process.
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Technology’s Promise for Better Citizen Services

In this post we look at the emerging field of public interest technology, and its promise to assist government agencies of all levels in delivering services that truly work for the people that rely on them.
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